At Britey, your satisfaction is our top priority. We strive to provide a seamless shopping experience, and if for any reason you're not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy details below.
Return Policy
Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility Criteria
To be eligible for a return, the following conditions must be met:
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The item must be unused and in the same condition as when received.
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The item must be returned in its original packaging, with all tags, accessories, and documentation included.
Items Not Eligible for Return
For hygiene and customization reasons, the following items cannot be returned:
Return Method
Returns are only accepted by mail.
Free Return Label
We offer a free downloadable return label for all eligible returns to make the process easy for you.
How to Initiate a Return
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Contact Us
Send an email to support@britey.shop with your order number and reason for return.
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Receive Return Instructions
Our team will respond with a return authorization and step-by-step instructions.
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Prepare Your Return
Carefully package the item in its original packaging along with all included materials.
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Ship the Package
Attach the provided return label and drop off the package with the designated shipping carrier.
Refund Policy
Inspection Process
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.
Refund Timeline
If approved, your refund will be processed within 7 business days and credited to your original payment method.
Shipping Cost Coverage
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If the return is due to our error (e.g., a defective or incorrect item), we will cover all shipping costs.
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For all other returns, shipping fees are non-refundable.
No Restocking Fees
We do not charge restocking fees on returned items.
Exchange Policy
We currently do not offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order separately.
Damaged or Defective Items
If your item arrives damaged or defective, please:
Summary
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Return Period: 30 days from order delivery
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Return Conditions: Item must be unused and in original packaging
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Return Method: Mail, using our free return label
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Refund Processing Time: 7 business days
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Exchanges: Not available
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Shipping Costs: Covered if it's our error
Need Help? Contact Us!
If you need any assistance or have questions about your return, we're here to help.
We typically respond within 12 to 24 hours. For more support, feel free to visit our Contact Us page. We're always happy to assist!
