FAQ

Frequently Asked Questions

Welcome to the Britey FAQ section!
Here you’ll find answers to the most common questions about our products, services, and policies.
Need more help? Feel free to contact us anytime — our team is always ready to assist you.

GENERAL QUESTIONS

Q: What is Britey?
A: Britey is an online store specializing in modern lighting and elegant home decoration. We offer a wide range of lamps and light fixtures designed to elevate every living space with warmth, style, and functionality.

Q: How can I contact Britey?
A: You can reach us via:
Email: support@britey.shop
Address: 34 Malvern Road, London, N8 0LA, United Kingdom

ORDERS AND PAYMENTS

Q: How can I place an order?
A: Simply browse our collection, add your favorite items to your cart, and complete the secure checkout process.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover, Maestro), as well as Apple Pay, Google Pay, Union Pay, iDeal, JCB, and Diners Club.

Q: Can I modify or cancel my order?
A: Yes, as long as your order has not been shipped yet.
Please contact us as soon as possible at support@britey.shop for assistance.

SHIPPING

Q: What are your delivery times?
A: Our standard delivery time is 4 to 9 business days, including 1–2 days processing and 3–7 days shipping.

Q: Is shipping free?
A: Yes, standard shipping is free for all orders within the United Kingdom.

Q: Can I track my order?
A: Absolutely. Once your order is shipped, you will receive a tracking link by email.

RETURNS AND REFUNDS

Q: What is your return policy?
A: You have 30 days from the date of receipt to return an item. It must be unused, undamaged, and in its original packaging.

Q: How do I initiate a return?
A:

  1. Contact us at support@britey.shop with your order number.

  2. Download your return label through our return portal.

  3. Send the product back following the provided instructions.

Q: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 7 business days to your original payment method.

Q: Can I request an exchange?
A: Yes, exchanges are possible depending on stock availability. Contact our support team to arrange it.

PRODUCTS AND WARRANTIES

Q: Are your products guaranteed?
A: Yes, all Britey products come with a satisfaction guarantee.
If an item is defective or doesn’t meet your expectations, we’ll provide a fast and fair solution — replacement or refund.

Q: Can I ask questions before purchasing?
A: Of course! Contact us via support@britey.shop — we’ll gladly help you choose the perfect product.

PERSONAL DATA AND SECURITY

Q: Is my personal information secure?
A: Absolutely. We use secure SSL encryption to protect your personal and payment information.
For more details, check our Privacy Policy.

Q: Do I need an account to order?
A: No, you can order as a guest.
However, creating an account allows easier tracking and access to exclusive offers.

CONTACT US

Questions or need help? The Britey Team is here for you!

Opening Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 09:00 AM – 02:00 PM

Average Response Time: 24–48 hours

For more ways to reach us, please visit our Contact Us page — we’re always happy to assist!