Modern Elegance LED Pendant Light – Warm Ambient Glow

At Britey, your satisfaction is our top priority. We strive to provide a seamless shopping experience, and if for any reason you're not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy details below.

Return Policy

Return Window

You have 30 days from the date you receive your order to request a return.

Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when received.

• The item must be returned in its original packaging, with all tags, accessories, and documentation included.

Items Not Eligible for Return

For hygiene and customization reasons, the following items cannot be returned:

• Custom-made or personalized items.

• Hygiene-sensitive products where the packaging has been opened.

Return Method

Returns are only accepted by mail.

Free Return Label

We offer a free downloadable return label for all eligible returns to make the process easy for you.

How to Initiate a Return

1. Contact Us
   Send an email to support@britey.shop with your order number and reason for return.

2. Receive Return Instructions
   Our team will respond with a return authorization and step-by-step instructions.

3. Prepare Your Return
   Carefully package the item in its original packaging along with all included materials.

4. Ship the Package
   Attach the provided return label and drop off the package with the designated shipping carrier.

Refund Policy

Inspection Process

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.

Refund Timeline

If approved, your refund will be processed within 7 business days and credited to your original payment method.

Shipping Cost Coverage

• If the return is due to our error (e.g., a defective or incorrect item), we will cover all shipping costs.

• For all other returns, shipping fees are non-refundable.

No Restocking Fees

We do not charge restocking fees on returned items.

Exchange Policy

We currently do not offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order separately.

Damaged or Defective Items

If your item arrives damaged or defective, please:

• Contact us immediately at support@britey.shop right away with photos and a description of the issue.

• Our support team will review your claim and provide either a replacement or a full refund, depending on the situation.

Summary

• Return Period: 30 days from order delivery

• Return Conditions: Item must be unused and in original packaging

• Return Method: Mail, using our free return label

• Refund Processing Time: 7 business days

• Exchanges: Not available

• Shipping Costs: Covered if it's our error

Need Help? Contact Us!

If you need any assistance or have questions about your return, we're here to help.

• Email: support@britey.shop

• Customer Service Hours:
  Monday – Friday: 09:00 – 18:00
  Saturday – Sunday: 09:00 – 14:00

We typically respond within 12 to 24 hours. For more support, feel free to visit our Contact Us page. We're always happy to assist!